Caribou Coffee

Basecamp Fitness loves to go to Caribou after a great workout and relax with a hot cup of coffee!

Always very friendly and quick moving! Great staff, delicious coffee & food.

Good service always gets my order correct and the people are very nice!

Average experience

Preface: I've never left a review before, but want to point out a bad example of service etiquette. I was terribly flabbergasted this afternoon by the amount of disrespect that was carried out by three of the drive-thru workers (2F, 1M). As I was out trying to claim caribou rewards on behalf of my mother. Introduction to complaint: To preface, I've never been to a caribou location and rarely get coffee as I treat it as a luxury and not a necessity. And being unfamiliar with their process I made a mistake of overpaying. They left the window so fast as well, that I had no opportunity to make them aware of this sooner. As I forgot to state that I wanted to use a free drink reward and not the points themselves. After making them aware, in response I was met by micro-aggressions and ill-conducted service. Complaint: No matter how many times I apologized, there was not an inch of reassurance that it was okay to be wrong. As I understand fast-food and service industry work is often frustrating in the idea that the demands the customer makes can be overbearing. However, that does not excuse the opportunity they took to make me feel extremely awful about my concern to utilize the free drink feature. I even looked to make it even easier for them by just ordering another drink instead of reversing the entire process and just making it free (no money back for the other drinks needed). Even shortly after paying, they left the window unattended about 70% of the interaction and took the time away from the window to speak ill of me and verbalize passive aggressions. This was things like "well! it's not my fault!" mockingly on multiple occasions, sighs, tones of voice, and bodily actions. All within view of me or ear-shot, as I could hear it all; not even having the decency to wait until I left. I made this clear to them after a phone call, and expressed to them my disbelief later. Actions taken to resolve: I've worked in the industry before, and there's times and places to release stress. I've talked about many customers behind their back, but to do it in front of their face is uncalled for. Especially to someone who's recognized they made your job harder and looked to apologize. Even if the workers are new hires, they should have common decency. I could not believe the blatant disrespect; it was disgusting behavior and I'll never come back. This will be notified to your customer representatives department and your HR department. As I could imagine by their transparency that this isn't the first time. And I would like to apologize to their manager for the language conducted on my half over the phone.

Great service

Amazingly delicious coffee

Went to the one by Target off of pilot knob road in AppleValley. Very impressive watching 10 employees work like a well oiled machine. Definitely will be going back to this location.