Caffè Nero

Disappointing service and communication

Helpful staff and a nice experience for a chain.

We have been visiting this Nero regularly since the day it opened around 20 years ago and often used to visit twice in a day sometimes every day of the week so we have certainly been topping up their profits !. However over the last 5 years it has become obvious that this store has sadly been slowly deteriorating in every way possible. It used to be quite a smart upmarket place and the majority of customers tended to be local business people, families or professionals, but that has all changed. The cafe looks scruffy and unkempt and is not an enjoyable place to sit and drink the increasingly expensive coffee. There is often a down market sleazy atmosphere which other customers have noticed which has spoiled it for us and far too many dogs now which can be noisy when you're trying to relax so we have visited for the very last time and will spend our money elsewhere.

good cup of coffee nice place to sit and watch the world go by could be quicker at cleaning down the tables especially in these times sevice needs to be quicker less talking

Still disappointed in this place with the service. Now frequent other dog freindly places with better service and better value for money. Also the decor and cleanliness is appalling. Water or coffee stains on walls and floors which have not been cleaned. Constantly tables not cleared. The regime here requires an overhaul including housekeeping.

Decent all around. Can’t go wrong

Called in for a cheeky one ☕ before going to The Piece Hall..