BWON Shabu & BBQ

I honestly don’t know who would come here to dine. The server has so much attitude, we got our hands raised for vey long then someone FINALLY saw us and came to help. The buffet bar veggies are not fresh, the green onion is dry, the pumpkin as well. Even saw a fly flying over the food and landed on the glass noodles. This makes me sick. Finally, we decided to take the check, we don’t have our cards on us, we thought Apple Pay would do. But then the waitress said they only accept cash or card, and we said we don’t have them with us, can we do Venmo or other Zelle? She ignores us again. Didn’t even look at us and check with manager or anything, she just minding her own business, me and my bf were just standing there awkwardly and didn’t know what to do. Would never return, this place sucks.

came here in a tuesday night with my family, the food was so flavorful. i got the short ribs and the bulgogi. the buffet had so many different options. and not to mention the servers were so friendly and were always there to attend us. would definitely come here again. if you’re looking for a good korean bbq/shabu restaurant this is the place.

Very bad service. Had around 10 tables that weren't cleared for 20 minutes.

We had a big party so we had a little of a wait but the food was good and service was friendly I did not leave hungry

오렌지 카운티에 이사온지 얼마안되서 식당을 잘몰라서 갔는데 세상 최악이네요. 한국분들은 절대로 안가시겠죠 접시부터 더럽고 계란찜은 다식었고 간은 안되있으며 동치미 국수 처음 먹어보는 맛 걸레빤맛이랄까 고기는 ...차돌은 질기고 대패 삼겹은 냄세나고 프라임 우베는 그나마 젤 낫지만 느끼하고 다시는 안먹을집이네요 최악이여요 십불도 아깝습니다

First time trying this place. I like that they had a reservation system. We went inside when I got my text that the table was ready. It was not at all busy for a Sunday evening. But there was no host or hostess anywhere. Waited for 5 more mins and no one ever came to greet us. Eventually I had to walk up to a server and was told to wait up front and a hostess would help us in a second. We waited 5 more minutes before finally getting seated. Our waitress was Giselle was terribly inattentive and was slamming plates and bowls on the table. When she cleared the empty plates from our table, she spilled a bunch of marinade on the table and never apologized. She even looked like she was upset at us the whole time. She rarely checked on us. Some other server named Day (maybe Dan?) eventually came to help us because I kept having to raise my hand to get anybody's attention. Day was helpful and happy and definitely was better at his job. 18% gratuity was automatically added to our bill because we were a party of 6 but they definitely did not deserve that. Hopefully some of that tip went to Day. But the other servers were inattentive. Servers don't check on you. They're either hanging out by the registers, hanging out in the kitchen, or texting on their phones. And there's a robot delivering plates to the farther tables so the servers won't have to. The table next to us left and the table was never cleaned or cleared for like 30 minutes. Ridiculous. I would not have tipped them that much.

The food here was great, they have a great selection, buffet, shabu shabu and kbb at the same time. My sever Daniel was great very attractive and kept the meats commercial. The atmosphere is also amazing,dim lighting and comfortable. Update: 02/04/2024 5pm Having frequented this restaurant previously with my bjj brothers and enjoyed their great selection of buffet, shabu shabu, and Korean BBQ, along with the pleasant atmosphere created by dim lighting and comfortable seating, I felt compelled to update my review after my latest visit on February 4th, 2024. On this occasion, I was accompanied by my expecting wife, looking forward to another delightful dining experience. Unfortunately, our initial interaction was far from the high standards I experienced with my brothers. We were served by a young Hispanic waitress whose demeanor was notably rude; she failed to offer us the option of drinks, a surprising oversight given the prominent display of soju at the entrance. Further exacerbating the situation, she engaged in conversation with the host (who was also rude) while I was in the midst of placing our order, demonstrating a disconcerting lack of attention. Both the waitress and the host exhibited a level of rudeness that was quite unsettling. The service mishaps continued as I found myself having to prompt the replacement of our grill, only for it to be exchanged with a broken grill that was noticeably missing several pieces. Additionally, the oversight of leaving food from other tables unattended did little to enhance the dining ambiance. However, amidst these challenges, there was a beacon of exceptional service: a waitress named Sarah. Her professionalism and dedication to customer satisfaction significantly redeemed our experience. Sarah's attentiveness, her initiative to inquire if we desired drinks, and her overall approach to service were exemplary. She single-handedly transformed our visit, ensuring we felt valued and well-cared for. Due to Sarah's outstanding service, I was compelled to leave a 20% tip on our $100 bill, a gesture made solely in recognition of her efforts. Had the tipping policy allowed for individual gratuities, I would have gladly rewarded her with a 100% tip. Pro Tip: If you're feeling adventurous and order more than two orders of brisket, brace yourself for an unexpected twist in the plot – the cuts get leaner and leaner, as if the kitchen is on a New Year's resolution kick. To navigate this lean dilemma, save some of the fatty brisket from your initial orders like a culinary squirrel saving nuts for the winter. Then when they give you the dry brisket mix the to add more fat and prevent dry meant as shown in the pictures. It's the perfect strategy to maintain moisture in the force of your BBQ feast. In reflection, while this visit exposed some areas of concern, particularly with certain staff members' service quality, it also highlighted the impactful difference that one dedicated individual can make and the strategic maneuvers needed to optimize the brisket experience. It is my hope that the restaurant addresses these inconsistencies to ensure all patrons can enjoy the exceptional dining experience that I know they are capable of providing, all while navigating the brisket strategy like seasoned generals.