Burrito Jax

Placed an order for pick up, went in to restaurant when I received the “food is ready for pick up” notification. Food was actually not ready. Food was still on the grill. Not a difficult thing, but if the food isn’t ready, don’t say it is.

I've been coming to Burrito Jax since high school (~10years) and the food has been consistently good. What has changed is the customer service. It has gotten so much better over the past few years. Specifically i would like to mention the employee Nikhil at the Kempt road location. He always goes above and beyond while serving me. Not only does he bring the atmosphere from a 2 to a 4 star but he's just a fricking good guy.

Very tasty and friendly service.

Ordered delivery and this is what showed up. It’s honestly not edible. The bowl was so wet? Like why was the food wet? It was like a soup not a bowl. The quesadilla was a joke, like how do you seriously make that and think it’s okay to serve to someone? The lettuce was wilted and cut so big. The refried beans were slimy and cold. For the price it’s super disappointing, hard earned money wasted on garbage food that used to be a decent place to order from.

Friendly and gracious staff

very disappointed with my order. i’ve worked in the fast food industry and i can guarantee the chicken i was served in my burrito bowl was extremely old. very very dry, probably had been sitting in a warmer for 30+ mins, with weird flakes of chicken all over the top, not even whole pieces. was also delivered to me ice cold from uber eats. just because i ordered later in the day doesn’t mean i should be served disgusting food. never ordering from here again.

Food was good, nothing to really write home about.