Bruster's Real Ice Cream

Always in training!! Ice cream is amazing, but train them better and faster!!

Very slow, it almost 15 minutes I am waiting and they are not giving my order,

2/2/2024 around midday. Not sure if Brusters is going downhill in general, but not good experience here. Been to this location a few times and will not be returning. The ice cream was not fresh and very thin. Most previous times at Brusters, in my opinion, the ice cream is on the thicker side. My son barely got ice cream in his kid cup and it looked frost bitten. I was horrified to pay over $4 for his lousy looking portion. I assume they’re tying to save money by giving out less ice cream. Very disappointed for paying $10 for our ice cream date. The team members seemed miserable to be there. I’m assuming they’re not paid very well by Brusters, which I empathize with. Now I know not to come back moving forward. Back to Culver’s it is!

I always order on app to try save time and NEVER order is ready today was 20 minutes prior and still have to wait

I believe the recent review about a rude employee may have been in reference to Kyana (per my receipt). I just experienced her. Why so rude? Not only rude but rude we ordered two regular cake cones with sprinkles. She said she cannot put sprinkles on them because it makes a mess. We also ordered a baby cone which is always free. She charged us for the baby cone AND charged me for “extra toppings.” What extra toppings??? We’ve been coming here for years. Ridiculous

Great hometown ice cream shop with The BEST homemade ice creams! I love the holiday flavor "peppermint oreo"--it totally rocks! (Yes, you can still get this!) If you want a sweet treat anytime to satisfy that sweet tooth, why settle for a candy bar when you can get something really special like Bruster's? Don't forget the whipped cream and cherry! ❤️

I just got home from Brusters, and my experience was disappointing. Upon pulling up to the drive-through, I couldn't hear the lady and I think she couldn't hear me either. As I explained to her that I would like a toddler cone with vanilla and sprinkles, she continued asking me what cone size I wanted. I kept saying toddler cone. She kept asking what cone you needed. My response was cake cone. The woman did not respond when I explained that I wanted a cake cone and a scoop of cookie dough. As I pulled up to the window, she said I hadn't told you to pull up to the window yet. She walked away as I apologized because I couldn't hear her and my son's had the phone way too loud. She didn't care what I had to say as she walked away. There was so much music playing in the background that I assumed she had other workers with her, but she was by herself. She was listening to music and singing loudly. Despite paying $10 for ice cream, she didn't even give me or my son what we wanted. A spoon and cup were given to us with our ice cream. It was hard for me to say anything because she didn't seem to care about my feelings at all. There was something nasty about her demeanor. Companies who hire disrespectful employees to represent their business will never make sense to me. My preference is to overwork myself than to have people like her put a bad light on Brusters. In terms of hiring processes, you need to improve.

Nice place, wonderful atmosphere and great ice cream Dietary restrictions: Lactose intolerant people have icees and slushies as well as fruit based drinks.

I stopped for a milkshake. While it was good, it was also not very thick, but more like melted ice cream. I probably will not order a milkshake again.