5 stars for Liz and the food!!! Request Liz!!!
9/2/23: UPDATE - so after sending an email to this guy I get NO RESPONSE. NOTHING.
So obviously I sent another email, profanity and all, since they can't be bothered to respond for a month to one email I figure I'll match their energy and attitude.
This guy full on admits that emails go to SPAM folder (no shhhh!t bruh) which is a him problem not a me problem. For a month he can't be bothered to check spam folder when he's commenting on people's reviews to email him. SMH
Instead of apologizing for the rude staff he came at me for my attitude 馃槀馃槀馃槀 further proving that the entire staff's laziness, nasty attitudes, and extremely poor customer service starts at the top.
Who does this guy think he is? Al Yeganeh?! Am I gonna be met with a "no burgers for you!" if I walk by this place?!
He really thinks he's doing something by telling me Tropicana will be sent my email. As if in this day and age of technology people would use their real names, emails, phone numbers, etc when calling out a business 馃槀馃槀馃槀 bruh can't even understand that workplaces have special email scam filters that'll block 75-90% of outside email address emails so if you're expecting patrons to email you then you should probably check the spam box. This can't be the first time that's happened and if he's that old and unable to understand technology then it's time he's retired and replaced by someone with a better attitude and understanding that people don't want to be treated poorly at a restaurant, no matter the quality of the food. Especially since AC is a tourist area, eventually it's going to catch up with you. But this guy, Jason Kowerski, doesn't seem to even understand spam filters on his email let alone how to be nice to someone. Hope he has the life he deserves and more people realize that the nasty attitudes and poor service are unacceptable. They don't want to listen to people who are upset at being treated badly but they'll maybe notice if no one wastes their time eating there.
8/1/23: Food is good and that's about it.
Staff is always slow and sort of rude. Service is just plain AWFUL. Normal servers would refill a drink when they see it's low - here you practically have to hunt down your server for a refill. Takes 10 min for someone to even come to the table and greet you and it's always a "be right with you" which means they'll be around in 5 minutes.
They do below the bare minimum and that doesn't make it worth it to go back. It used to not be like that and it's sad that management clearly has no idea how to train staff on good customer service. The benefit for me is it means I don't have to tip and not feel bad about it 馃槀
We stopped here for dinner it is in the Tropicana Casino it is amazing the service was great the restaurant is unique the atmosphere is great and they have a great selection Of food
"Get a burger at the Burger Bar", they said.Why do I continue to eat big burgers? What a mistake this always ends up. No more burgers, they are always lacking flavor, and just too meaty. Give me a steak. This burger was no different. You can put all the aioli and french fries with one of these, and it's still just a generic, uninteresting burger.Sorry guys, but in the capital of materialism, I crave something unique and amazing.
A bit overpriced for a burger place. Good food and good service but for the money you are better off eating at an upscale place
A bit overpriced for a burger place. Good food and good service but for the money you are better off eating at an upscale place
11 of us went to dinner, food was hot and the portions were large. We ordered the pretzel appetizer s and the dipping sauces were yummy. Great place to kick back & enjoy family fun. The live entertainment was icing on our evening.
11 of us went to dinner, food was hot and the portions were large. We ordered the pretzel appetizer s and the dipping sauces were yummy. Great place to kick back & enjoy family fun. The live entertainment was icing on our evening.
"i dont care attitude" I was the a 3 times in the last few month. The 1st time the service & food where ok at best? The waiter screwed up the order- table next to us "red flag" The 2nd time was a lot better!!! Beef barley soup, Mac n' chez & burger. Service. Amazing!!! The LAST time. The waiter got our drinks then disappeared for 20 min. The bun was so soggy, I thought it was on dough, salad -old! He disappeared and another waiter showed up, than a waitress, manager. So badly managed. Tip = $0
-fast and pleasant service-high prices-convenient locationWe needed a dinner spot before a show and decided to check out Broadway burger bar. They have a pretty extensive beer menu so we picked a few out and browsed the menu, the beers came fairly quickly and we ordered up. I got the prime burger with bacon, husband got the sliders, our friend got a grassfed burger with 42 add-ons...pretty sure her burger cost about $20, and her bf got something with pesto I believe. Food came out about 15 minutes later and it was pretty good. Burger was cooked well (as in med rare), fries were excellent, everything tasted fresh and awesome. Friend with the $20 burger added mac and cheese, she didn't think it was that great. Sorry for the lack of wordiness, prob should have written this sooner :-/ anyway it's a good place for a burger and located right in the Trop, but it's def a bit pricey for burgers. I wonder if we could have gotten as tasty a burger at the place on the boardwalk by Caesars....anyway....