Boathouse Bistro & Pizzeria

Great local place

They have the best pizza around! Their seafood is fresh and the filet mignon is amazing! Good wine, great atmosphere and even better people! They also are very flexible with food allergies.

Great service and menu

I want to start this review by saying that the restaurant is beautiful and the food is amazing. The girl who came to seat my party of 11 visibly seemed very exasperated when our party of 11 came in (the bistro is just that, and is most comfortable for smaller parties). When we said we would be happy splitting into two groups and sitting in the back, she brushed us off & our group had to walk over and sit ourselves. The meal was great, with the exception of one of our parties asking for water with lemon & was provided with regular water & no explanation. Our lady server continued to seem overall disinterested in serving our party. I don’t believe women should have to smile in service but she look outright distraught to be working when the restaurant was mostly empty. On the menu it clearly says “20% gratuity will be added to parties of 6 or more” (see attached screenshot). When the bill came, a total of over $300, we started asking about splitting the bill. Our server told us “I cannot split the check, figure it out”. Taken aback, our group came together putting in cash and we had JUST enough to cover the bill. When most of our party was heading to/out the door, the owner stopped a few of us (two pregnant women included) and told us we had neglected her gratuities, which we pointed out the menu said was already calculated in the total. He said it was ultimately up to the server to add it and was NOT in fact, part of the bill. We only had $8 additional dollars, which we left for her as the last of our party exited. We regrouped on the sidewalk to say our goodbyes (family coming together from as far as Maine and Georgia) and the owner followed us out, confronting my mom, again asking us why we only tipped $8. We told him she refused to split the check for us, and only THEN did he say that we could pay with various cards. No mention from the server, no mention when he originally approached us looking for gratuities. Furthermore, It’s wrong that they wouldn’t tell those customers when they sit them down that the bill couldn’t be split, ignoring the policy noted on their own menu about gratuities, only to follow the same group around asking for more money & following them into the street. Our entire group who has well over 2 decades of combined customer service and serving experience, was appalled. Many other reviews share similar experiences of poor customer care and treatment INCLUDING 2 people who were hit in the head with an attack door & were ignored by the staff! Other customers complain about waiting and being charged multiple times for other tables tabs. PLEASE consider taking your patronage to the other eateries in the area.

Great service, food and atmosphere!

Such a great local spot with yummy food and good wine! Highly recommend the hot honey pie. Great value for the price and overall a great experience