BJ's Wholesale Club

Mistakes happen, how they are handled by management is how a company should be judged. Almost lost complete faith in this company over an interaction I had at this Hudson MA location. Somehow, a secondary user on our family account had their personal credit card auto-billed for membership renewal. When I went to member services to have this fixed, they performed an unauthorized cancellation of the entire membership without notice, just said they were “processing a refund”. When I asked for them to reverse it and reopen the account, they couldn’t - which meant we lost our rewards points as a BJs + member. When I asked them to sign the family back up from scratch, they couldn’t do it without the primary member present. Somehow they let a secondary member account make changes to, and cancel, an entire membership (against their policies) but they couldn’t fix their mistake because “secondary users can’t sign up accounts”. To make it worse, their front-end manager, Lindsey, took on the situation, and out the gate she was rude and dismissive. She would talk over me, had my membership info wrong, and was unapologetic of the mistake her team made. Hands down, she had the worst customer service management approach I have ever experienced. I have been shopping at BJs for almost 2 decades and I honestly wanted to walk away from the company all-together because of my interaction with her. I called the corporate offices in Marlborough to try and get my situation sorted out. They apologized, listened, and proposed a solution to try and get the membership reopened. They also promised to follow up with me with a resolution. I have now spent hours trying to undo a mistake that this member services team made. I would like to say, however, that Katie in member services tried to help me as best she could when management was unavailable, and her efforts were noticed and appreciated. Hopefully this store can fix their management problems, but I will be finding a new club to shop at now.

Visited BJ’s in Hudson/Berlin scenic location this morning.I just went to pickup my BJ’s membership card also observed that store was not much crowded as Costco.We can save money by BJ’s digital coupons.Self checkout is fastest way to checkout.We can grab everything in one stop like electronics,Frozen-foods,Fruits,Veggies,Furniture,Health care products,Dairy,Bakery,Alcohol section etc.,Parking lot is huge and has curbside pickup.The store is well stocked and always has the right seasonal products available.Only Walmart is comparable in prices on things like groceries.Awesome store

Whoever was closing the deli w the dreads was extremely rude 2/18 /24 ruined me experience

Note the difference of color inside (dark) and outside red fresh. How can it’s happen?

Great place to shop!

So many inconsistencies with policy knowlege. I go to the service desk and they give me my membership number writen on paper and say as long as I pay cash i can get gas. I come back the next time and then the gas person says he can't do anything with the paper and I need the card. Doesn't tell me the next steps. I go back to the service desk to get a scannable barcode with the membership number they gave me and cant find me in the system.

Big store,bring your coupons because buying in bulk is not always a bargain.