BJ's Wholesale Club

My 3rd time using delivery and not ever again. Order never right, substitute when marked not to, and now today failed to give driver my real reason to use, getting my cases of water. No apologies no nothing when I called , better service from other stores so thats where I will give my business to. Thank you for nothing BJ’s.

It's not my job to check myself out of your store. Hire some cashiers

Very Poor Service! Today, The BJ's certified employee with red hair, beard and a red hat, did not say hello, did not say goodbye, simply smirked and walked away each time. Attempting to resolve a SKU number issue. Clearly customer service is not his strong suit. If he's going to the customer facing, serving the public he should learn and demonstrate the basics customer service fundamentals!

It is quite unfortunate that this rating does not allow for a zero because that is rating this establishment so deserves. They do not have adequate staff and thus have issues with assisting their members. The few staff that were helpful seemed to have vanished without a trace. The club manager is utterly delightful in the sense that he cannot and does not seem to be able to function without passing members around like they are some sort of dodge ball. I cannot stress enough that this place needs some serious sort of aid from somewhere. Do not get me started on the assistant club manager either. He does not seem to respect personal space nor a sense of smell considering the copious amounts of cologne that he seems to enjoy dousing himself in. The amount of times I walk in and have someone always asking me if I would perhaps be interested in applying for their so called beneficial credit card churns the insides of my stomach. How do these individuals sleep at night knowing that they have disturbed the peace of a member who would just like to shop without the annoyance of a piece of plastic being shoved into their very being when they would just like to shop and go home. I assume that their corporate does not care about their members or else they would not ask you any time you get something done to your membership.

Store meets standards as expected of a BJs wholesale club. However, the meat department is severely sub standard when it comes to a wholesale club. They have the absolute bare bones selection of cuts here, whenever I go here I see the customers looking at the meat section very intensively, as if trying to find something. I also see numerous customers walk away empty handed, because they clearly couldn't find what they wanted. This stores manager needs to conduct a review of their selection of meat to better serve their customers.

I couldn’t be more disgusted with BJ’s Wholesale in Gainesville, VA. The employees are rude and the environment is toxic! Kyle, the front end manager is one of the most unprofessional, rude, arrogant, self-righteous team members I have ever had the displeasure of interacting with. Do better BJs. Hire respectful, professional staff members. Stop dredging the bottom of the employee barrel.

I have never been able to use my account since I opened it. I always stay at the cash register. Employees who did not know their job could not solve the problem. However, they also made me a member. I am sick and tired of this location and its employees. They are rude and just make things complicated. I can never find their manager. Not only do they not fix things, they also blame me. How many times will I pay membership fees? I guess I don't want to get scammed and I won't be coming back here again.

This is a good place to Shop at, and is Slowly getting better!

I purchased a laptop in 2021. They say take a pic of the receipt to have for insurance. Well I go to access the receipt for insurance because the hp laptop always goes blank at odd times. But, this time there’s a scratch internally. I go to access the receipt and they’re asking me for a store number; but, there’s no store number code on the receipt anywhere. Could someone help me on here? I did try calling the corporate store and they gave me the wrong store number