Very lovely atmosphere, it wasn't busy, staff was friendly and professional. Food was super delicious with a dangerous drink(cuz it was sooo gooood), loved the whole thing, definitely gonna stop by again soon! Thank you!
Good place to hang out. Great food and good service.
Good stuff ! Vegetarian options: Tasty food
Worst experience ever. We were hoping to hit up some DQ, but they closed an hour only. So we settled on BJ's normal go-to one in Concord, never a problem. So when I was told that there is about 10mins wait so ok, that's perfect. We will wait in the car. Got the text to say 10min wait went baxk to the car... after 35mins waiting in the car. we went back inside... they took us off the list... like why whatever was hungry. whatever front of house girl is so rude. Finally sat down 20 minutes to get a water n soda agh... just such a bad experience. Fast bite turn into a good hour 30 plus. Staying at Concord location. 8.20pm we was told 10 minutes we got our soda and water at 9.10pm.... yeah yikes
As soon as I walked in the host did not attend us with a customer service friendly attitude, her name is Kanika. Not only that, but she should probably show more compassion towards workers with disabilities instead of putting them down. On another note, our server Lorenzo was amazing.
Went on a date with my partner and was disappointed with our server who attended us. He constantly referred to me as "sir" even though I am visibly a woman, and when my partner corrected him, he didn't acknowledge what she said at all. I get that mistakes are made, but when I complained to a different server, he came back to "apologize" and *still* referred to me as "sir". He also got multiple aspects of our order wrong and was overall super rude. I had asked for no jalapeños on my guacamole burger and he didn't think to tell me that it wouldn't be possible, since the guacamole has jalapeños (good thing it was still a tolerable amount of spice for me, so I still ended up eating it). When my partner tried to order a 6" personal pizza, the waiter insisted that it was the "shareable" size, and got mad at me when I corrected him, when it turns out he had selected the 11" shareable on his tablet. My partner had ordered their pizza with garlic, and there was no garlic in her pizza. Thankfully, after we complained, we were switched to a different server who was 100x nicer and was overall amazing. it seems like she had to take over a lot of tables that he was waiting on originally, so I'm assuming this is not an isolated incident. He kept on giving my partner and I the side eye every time he passed by us, too. Overall, while the experience was tough at first, my partner and I enjoyed our meal. The cinnamon roll pizookie is amazing, and I hope it stays on the menu for a while. Thank you Cara (our second server) for turning our bad experience into a better one! Dietary restrictions: Failed to properly accommodate spice sensitivity.