Tried to go there at 8:50pm but they had already closed. Their hours say they’re open till 10pm… guess they close over an hour early now but didn’t update that online?
terrible customer service and terrible management. ordered a cake and wanted it done a certain way but couldn’t be done instead of giving options it was shut down . whatever right until an assistant manager throws it in my face that i can’t have it done a certain way because it’s not prepaid while raising her voice at me. why give the option to pay during pick up instead of just saying it had to be prepaid lol.
A couple of times I have came by to try and get a couple of ice cream cones but they are always closed before posted operating hours. We have seen the workers cleaning in the dark as if they know they closed early. I won’t keep trying to come here. All the times we have gone and they’re closed we have given our business to McDonalds right across the street. A couple of McFlurrys and chocolate covered vanilla cones make us feel better about driving into town to a closed shop. I would suggest saving your trip and giving someone else your business.
The place was amazing, can’t complain, I recommended you guys if you stopping by give it a try and you wont regret it… the place was super clean… good luck guys!
Great place to reward myself after shopping. Staff very friendly, even after spilling your milkshake at the counter.
Went across town to try the new store and CLOSED! Updated July 14 2023 2 years later, still one star. Nice summer evening perfect for sitting outside with some ice cream and they have all the outside tables inside. When asked they said "we just don't put them out sometimes" ie, they are too lazy. Also while there others were asking about popular flavors, all out.
I just want to start off by stating Yurelli has amazing service! I just felt terrible because the manager was there and 5 customers walked in and she didn’t help yurelli at all! Yes there was a new girl training on site, but even then there was no instruction for her! Your ratings could be so much better the. What they are if you had someone great running the store.The manager is terrible. Trash. You definitely need a new one. I wish I could give more stars but the customers do not come first.
Very rude girls that work here not even a welcome or hello! i do not see how they have a JOB i would not have put any stars but didnt have option. Bad, rude customer service!!! Went there10.5.2022 no topping added like the picture wow refund
Mine was a 2 banana splits grubhub order..first, didn't get the flavors I chose in the app,it was poorly and nasty made it. And of top of that super expensive! I know it was a delivery but still,I don't care if I pay a lot for something that is really good but in this case paying $30.00 for 2 mediocre banana split .....very disappointed.