My ice cream cake was made and decorated very well, ready on time, and I received very great service from Tara. Good experience! Thanks BR Tyler!
I ordered a spiderman cake for my grandson's birthday. I called to pick it up a litter later than I ordered on line and was told there was a mistake and the cake decorator did not make it due to a mistake. The party was that say so I had to get a cake that was already pre-made. I picked up the cake that day and I asked about cost as I paid on line for the spiderman cake. They did not know and that someone would call me. Today is 2/10 and of course no call. Will never use Baskin Robin in Tyler TX again. Now I have to go there about cost. They don't care.
Not sure, really not sure. 3 employees... no body ordering but took 7 minutes to get our order. The fellow wearing glasses looked felt absolutely arrogant. He didn't want to be there and made excuses for everything, including why they only had 4 flavors of ice cream out. The cone was stale. Coming from California it's sad to see the quality that I have seen always with Baskin 31 flavors get trashed and thrown through the dirt.
Ordered a cake weeks ago to be ready today and when I came in the girl working was clueless. When I got the cake it didnt have the message on it that I paid for and when I informed her she said “I don’t know what to do”. Ummm I don’t know maybe take it back and put the message on it I paid for, offer a discount, apologize, coupon, say you will ask what happened and if it can be fixed. ANYTHING! Very unhappy!
This place is awful. They never have any of the season ice creams. I don’t understand how they don’t know to order more because of how popular some flavors are.
Brought 3 grandkids here 2-8 ages. Didn't have the "Creature Creations" as advertised. Said they had rainbow sprinkles, only had Halloween colors. Staff seemed unsure of Baskin Robbins items, more geared to Dunkin Donuts. Won't be back.
This place needs some help with training for their employees. There were 4 people working when we went in. They had one person doing everything inside taking orders for the coffee side and ice cream and making everything. Not sure what the other 3 people were doing. We waited forever for our order to be taken. They only had 4 icream flavors. When we asked they said they only get orders every two weeks. Maybe the person that orders the ice cream needs to be trained on how to make sure they order sufficiently. My husband just wanted a Chocolate shake and they didn't even have chocolate and vanilla ice cream. Like you should at least have the basic flavors. We won't be back!
Food and ice cream is decent, but coffee and espresso are of mediocre quality. Some employees are excellent and attentive whereas a few others will purposely ignore you when you are waiting to be served. Was there when one worker was working her tail off for the drive thru and the other was walking at a snail pace completing tasks moving as fast as molasses in January. Could earn another star or two if inattentive employees were trained/coached and/or replaced.
The ice cream was good, the Dunkin’ Donuts were tasty and the service was great.