Baskin-Robbins

Walked into this location this evening and made eye contact with all three workers . We waited at the counter for someone to help us but they all continued working and did not acknowledge my husband and I . The employee's would occasionally look up and then look at each other but no one attempted to help us . After standing at the counter for 5 min we decided to leave . It’s one thing to be busy but it’s something entirely different when we were the only customers in the store. I will not be returning , due to poor customer service.

Closed 20 minutes early and the lady clearly saw and ignored us.

Incredible help & the store was nicely air-conditioned in Tacoma but the South Puyallup store was hot &muggy so my son & I left to the Tacoma store instead, South Puyallup store seriously needs the ac fixed & get some seats inside ,/jeeez:(

Very disappointed to say the least. Ordered my cake 3 weeks in advance. I even called the store 4 hours before my pick time to ensure everything was okay and I’m also able to pick up earlier. They said “yes everything is fine and done”. I show up and ask to see the cake and they show me a small cake with no writing on it. Like super small. Which didn’t at all look like the custom cake i ordered. There wasn’t any writing on my cake either. Which i asked for you know “custom”. So then she goes and charges me for a bigger cake and puts writing on it. Simply would’ve save me and you some time if you guys would’ve been professional enough. To give me a phone call and let me know what was going on. Definitely would not recommend coming here. Learned my lesson.

It was very good a little pricey but good!

It was my very first time at Baskin Robbins, and this just became my favorite ice cream shop in town. Ordered “gold metal ribbon” and “very berry strawberry”, both really tasty, like it because not too sweet too. Best ice cream shop!!

The ladies working here all were friendly and helpful. 6.13.2023

Such a disappointment. Downloaded the app and recieved a coupon for buy one, get one. Made the decision to specifically go to Baskin Robbins over other local shops and was told I couldn't use the promo. I asked if there was any way they could over ride and they said no with no explanation when I asked why. Very disappointing to not stand behind your own coupon.