Ratings of Baskin-Robbins

google
Google
4.3
(270 Reviews)

Happy Hours & Specials

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Location & Hours

Colorful ice cream parlor chain known for its many flavors plus sorbet & yogurt.

1060 Willow St
San Jose, CA 95125
Monday
10:00 AM - 11:00 PM
Tuesday
10:00 AM - 11:00 PM
Wednesday
10:00 AM - 11:00 PM
Thursday
10:00 AM - 11:00 PM
Friday
10:00 AM - 11:00 PM
Saturday
10:00 AM - 11:00 PM
Sunday
10:00 AM - 11:00 PM

Recent Reviews

google
Sep 2024
Worst service I was denied service as I reach there just before closing. The girl working there yelled “who’s there now” and said we are closed at 10.45
google
Sep 2024
Service Sucked! Went in there with the most rude staff.. one even rolled her eyes and gave major attitude. Bottom line they feel inconvenienced to have to work when a customer walks in the door, God forbid we have any questions,.. that may set them off. Apparently its to hard for them to do there job. NOTE: Around the corner there's another Ice-cream 🍦 shop that has Great Customer service and delicious Ice-cream. So we walked over there =)
google
Jul 2024
Plenty of parking, staff was nice and the sitting area was large enough for a big family! The only downside is that there is no public restroom.
google
May 2024
Good ice cream, friendly staff
google
Mar 2024
I ordered a two scoop Sunday and it was horrible the ice cream was very bad. Don't waste your money at this location
google
Nov 2023
The ice cream is alright, but it's quite expensive. The service seems fine, although everyone appears like they'd prefer to be elsewhere if they had the choice. My boyfriend and I visited the shop to buy an ice cream cake for her brother's graduation BBQ. Ice cream cakes are delicious. The girl behind the counter looked really young, maybe around thirteen. We asked for the cake to be decorated in blue and maroon, which were the college colors of her brother's graduation. Here comes the funny part. Since we have a good sense of humor, we were okay with having the situation fixed and would have even shared a laugh about it. At the very least, admitting the mistake and offering a decent discount would have been appreciated. The woman didn't even know what color maroon was. They didn't provide any suitable alternatives or a significant discount for their mistake. We ended up paying the full price (literally).
google
Nov 2023
Employees are GREAT!! Will change the review once the owner fixes his AC! It’s 90f inside this ice cream parlor and the employees are sweating. Unbelievable!
google
Nov 2023
Great ice cream but lack of non dairy options
google
Nov 2023
“Baked up on doordash orders.“ I came to buy ice cream in the store and only door dash orders where being taken.
google
Nov 2023
The male employee at 10.30pm today was extremely rude. Even though the store closes at 11pm. We were asked to leave 15 minutes earlier than closing time in an extremely rude manner. Please change the closing time if you cannot accommodate people past 9.45pm The female waiter was super sweet and accommodating! 5 stars for her!
google
Nov 2023
Went in for my faves an got nothing but a tease! Paid for 2 regular ADULT scoops and received 1/2 scoop w 1/4 scoop. I looked at her like REALLY!? an she just rolled her eyes an continued a conversation in Spanish w the other girl about Mexico and where she an her family were from. Second most disappointing visit!

Frequently Asked Questions

What is Baskin-Robbins' rating?
Baskin-Robbins is rated an average of 4.3/5 stars across various online platforms.