Baskin-Robbins

Although they were missing flavors at the time of my order, Tori’s customer service was above and beyond. Despite the late hour, her attitude and assistance exceeded expectations, and her communication skills made the experience very smooth and hospitable.

Más de 15 minutos para un helado y la actitud de las empleadas pesimo

Good service, beautiful cake

Ice cream place with no ice cream.

Never have anything, I've ordered from this place multiple times and the are always out of something and I have to cancel the order.

Neighborhood feel with indoor and outdoor seating.

Went at 8pm for ice cream cake. Dont judge. So what if we wanted a cake to eat for no reason? 🤭 Anyways, got there only to find they only had like 2 different cakes. So we decided to get some ice cream. Nobody in the drive thru and nobody inside. We waited for 5 mins for anybody to say anything to us. Asked for a brownie fudge sundae. Guy says “we don’t serve that at this location.” Okay. They don’t have brownies. Alright, can I have a banana split? “Sorry. We haven’t had bananas in like 3 weeks” Really? Okay. How about just a hot fudge sundae. (He lifts up the empty hot fudge container. “We are out of hot fudge” Bro. Really? Okay. Just give me a regular sundae with this Jamoca almond fudge ice cream. “Ugh. I hate my coworkers. That isn’t the right flavor. We are out of that too.” Okay. Give me mint chocolate chip with whip cream, peanuts and cherries. “We are out of peanuts ma’am” They were out of cookies and cream and chocolate ice cream. Two hours to closing and the employees were more concerned with closing the store. The man helping just kept saying “I can’t wait to get out of here.” He just kept telling us it’s not his fault they don’t have anything. Blame the GM Bre. So. Bre, do better. Get that store together.

The service at this location is the worst.

Dunkin portion always great. Baskin Robbins is ALWAYS out of most of their items.

Don't bother with this location, go to the Fort Hood location, just a few minutes away. So many visits to try get something, to be told they don't have it available, every visit. The donuts more than half the time taste off, or are hard and stale. If you must stay on Watercrest, drive down a bit and stop ot Freddies or Sonic... I have tried multiple visits, feeling at the time I stopped by, was a "off" day for the store. Just had another visit with a "we dont have any of that" yet again. I wont bother with this location.