Baskin-Robbins

The service was very poor. Although I was the only person in line the associate had no time to explain the difference in the menu items as I was requesting. Not the experience I'm used to from this DD in the past years when I worked at Duke.

Zero service. The place was almost completely empty. There were two cars waiting at the drive-thru window. I stood there for 5 to 10 minutes and none of the three employees I saw even acknowledged my presence. One of them was just standing there doing nothing. I walked out and will not return.

Rude and incompetent staff. I ordered a birthday ice cream pie, selected a date and time for pickup, and received a confirmation email. When I went to pick it up they had not even started putting it together. The girl helping me was completely rude like it was my fault the pie wasn't ready. It took another 24 hours for the order to be completed. I barely made it in time for the birthday party. With all the 1 star reviews, it's a wonderful this place is still in business.

Super rude and impatient staff. More intetested in arguing than taking orders. I had to wait 30+ minutes just to order a shake. Staff only seemed inteterested in helping their friends when they showed up. I also had to have a back and forth argument about them not honouring the prices they have posted for 2+ minutes.

Customers just waiting in line while people behind the counter ignore phone calls and customers waiting.

Very rude employee lady today working on the drive through…awful customer service. How can you be so upset with so much ice cream around? This is why Brewsters and Coldstone practically have exterminated Baskin Robins. Will never go back.

Great Place.....

Don’t waste your time coming to this location. I requested a mango smoothie not a mango ice drink. Did not receive a receipt, had to turn around and go get a refund.