Baskin-Robbins

Yikes - such delayed service. At 12n, line long and two people just standing. Really wild.

Must be new management. Have been patron to this location over 20 years. Recent changes have caused service, product to suffer. Ordered medium original cappuccino blast approx $7.00. After leaving store realized Server, did not know the recipe. Accepted prep, walked out to car. When tasted, cappuccino coffee not present. I did see prep; ice cream; milk; ice but no coffee. Went back in, asked if coffee was in mix, preparer asked if I could taste coffee? Even with jomoca flavored ice cream, consistency was watery, not typical smoothie texture. Offered me regular $1.50 coffee; would not taste, test or look at blast; nor to prep another. Didn't offer to return money or products equal $7.00 cost of blast. Even coffee was weak and flavorless.

What kind of ice cream places tell you to order online then tell you they don't sell sundaes today and get snarky about it. Never going back.

Horrible horrible customer service. Lady was so rude. Yelled at my husband and I for adding toppings. I will never go this establishment again. And I encourage others to not patronize a business with such lousy customer service.

After a long day of hard work and studying all I wanted was ice cream. Guess what? It was 10:48 and the doors were locked, I could have cried right there but no guess I will have to give my money to a competitor. A life long B&R fan was disappointed tonight. Do better.

Lazy and unprofessional, never order again!