Baskin-Robbins

Needs improvement on customer service. I recently went on my birthday with another family member and bought some ice cream together in store. I gotten 4 scoops (Chocolate Moose, Very Strawberry and Cookies n Cream and another extra scoop Chocolate Moose) had 4 layers of ice cream is one of the things I order. The guy was getting my order didn't watch him put all my scoops as I was ordering I walked away to look at other options and came back and waited for my family member to finish ordering there's. I did see the cookies n cream was next to the vanilla chip which could cause confusion to anyone. I trusted there service didn't think anything of it. I live about 15 mins away went home put the ice cream in the freezer took it out 20 mins later on turned on a movie at the house. When eating my ice cream and got down to the 2nd layer of the scoop from the 4 layer that I ordered it was the WRONG one vanilla chip I don't even like it was in my ice cream instead of cookies n cream. There was a mixup in the flavors I was into my movie that I ended up forgetting about the flavor being mixed up I was with family at home. 3 days later called the shop to let them know my flavors were not what I paid for the manager said she couldn't do anything about it because I didn't bring back the ice cream and because I ate it. The manager spoke to me angrily and felt like she was punishing me for something wrong that they have done. She said I bought it and should have known what I gotten and why didn't I check before leaving. Because I didn't do that she said couldn't do anything about it. Poor customer service and poor management treatment. Not even for my birthday do I get treated great with customer service. The flavor was wrong didn't notice it until I was home. How is that .y fault? II'm looked as the bad guy here as I did something wrong. Manager tells me some lame excuses because I ate it and didn't return the ice cream back can't get a return or change my ice cream for another one. That there customer service is useless and just gave me a oh well thanks for stopping by baskin robbins. As a professional manager at this location let me educate how to be. Foremost an apology is given out to the customer for calling making a complaint. Active listening and understanding what went wrong. Find a solution to work something out. Keep customers wanting them to returning back. 1 scoop of $3.75 no problem here let me compensate you for mixed up flavors. Or here is a free pass next ice cream is on us. I am a paying customer who bought more than 1 scoop of ice cream. I'm not coming here at this location anymore. Customers is what makes the business remember that without customers there wouldn't be a business and those working be without a job. Treat your customers better!

Got a single scoop ice cream, the scoop was so small paid over $5 and some change for it. I felt she could have put more ice cream. Probably won't go there and waste my money again.

Baskin-Robbins did an amazing Job on my son's Oreo Ice cream cake! It was delicious and I will be coming back.

They do a really good job on the cakes I order from here!

Such an assortment to pick from! We each got one gigantic scoop and loved it! The service was great! I recommend you give it a try!

Clean and great service

All of the workers here are great and super sweet. Especially Yahir!!