Basil Thai Cuisine-Ballantyne

Had Take Out every thing went well

Elle is the best! She’s the most attentive server I’ve had and helps you have a great experience. All of their food is consistently delicious.

The best, we can’t stay away from this place! Love the pad see ew and pad thai.

Great Thai food and great service!

Basil Thai used to be our once and even twice a week go to restaurant. There has been a gradual decrease in the quality of the food and service. The real reason for the bad review is Debbie the manager who is inept and horrible in her position. On occasion we have had an ill prepared dish or two. We would call and the manager would be curtious and understanding offering to have it re-made correctly. Well Debbie would have non of it. All she could muster were some weak excuses and “I’ll let the kitchen staff know”. She was extremely defensive and offered no solution. Keep in mind our average bill per order is $120 per order. Typically we spend $500 per month just at this one location.

We got a fly in the mocktail and when mentioned...tte lady who served did not even bother to acknowledge. Later the manager did not charge for the drink.Max they could do.. Food is average and most expensive Thai food in town. Never going back.

Host was rude and we ended up leaving without ordering. The place was empty and we asked for a table in the middle and they asked us to go back to the entrance and wait. Racist staff.

One of the worst customer experience we have in the restaurant. I along with my wife was there in Thursday for lunch. They were short of staff, so was ok to wait for 10-15 mins. Later when got the table and we asked that food should be egg free and listening to that server was shocked and told that’s not possible. Server was rude and may be possible due to short staff. Although same food I ordered 4-5 months back through Uber eats at that time I got it without egg. Server asked me that no food is without egg so it’s our choice to eat or may leave. I haven’t seen such a pathetic customer service in any of the restaurants. Definitely will not be ordering from Uber eats or go for dine in. Highly not recommended. If there would have been option to rate something less than 1 star then definitely would have given it Vegetarian options: Nothing for vegetarians to eat. Dietary restrictions: Server said no dietary restriction food will be available.

Ordered the basil seafood, and there was hardly any basil in it. And very little sauce. And ordered the crispy red curry duck and it was very very soggy.

The won tons are tough and tasteless, the chicken tough, only the tofu dish was acceptable. Absolutely not worth the high price.