Bangkok Balcony

Went to Bangkok Balcony last night and received the WORST service from one of their female servers as well as a terrible dish with many shells left inside. The waitress also was very inappropriate in rushing our table to leave. Very sad to see how bad this place has become. WARNING to anyone else. Be cautious of the racial undertones as well.

I’ve been eating here at least once a month with my boyfriend. The service was great.. until today! We were completely racially profiled! The service was never this bad but also the restaurant was never this full when we’d go. The crab fried rice had a lot of shell in it (which we’ve never experienced in the past). I asked the waitress about it and if it was soft shell crab for us to be able to eat it and her response was “it’s too late to send it back” (keep in mind we weren’t trying to send it back) also she added gratuity to our bill when there was only 2 of us. She brought the check out while we were still eating and kept coming back to see if we were ready to pay it. I also asked the women 2 chairs down from us if gratuity was added to their bill and they responded no. When trying to talk to another guy that is always there about it he literally walked away mid conversation. After she finally took the gratuity off (3rd time asking) we did not leave a tip and she had the nerve to yell and say NO TIP?!! Why would we leave a tip when everyone treated us as if we were less than since we walked in the room. I will never be back and I suggest you do the same!

This place has one of the best Thai iced teas! I have been going here for a few years and have noticed a few changes in some of the dishes. We got garlic noodle with tofu and a spice level of 6. I always gotten it here and it’s relatively consistent. Usually I feel a bit of spice with 6, but this time I didn’t. The portion size has gone down over the years but there is still enough to fill you. The spicy basil fried was just bad. It used to be so much better. First of all, we got a spice level 7. It felt like they dumped chilly on it and forgot to add any other spices. We could only taste the spice and was otherwise very bland. The garlic noodle on the other hand had more flavors and was definitely way better.

Zero star if I could So rude lady

The food was absolute fire, portions are amazing, prices are great, the ice tea is delicious. My one complaint but that's probably just how it's made, the chicken just tasted a bit off, like part of it was crispy and part of it was mushy, real mushy, so I just ate them tho, still really good.

Staff isn't very helpful and the menu is in Asian language...food is good but good luck reading the menu

I never write or post food reviews. This will be my first time. The food at Bangkok Balcony used to be very good. My daughter and I often took my mother there for dinner. I usually had the spicy basil dish with chicken and vegetables. Today I purchased the worst Thai food from there I have ever had - chicken with broccoli and cashews. As soon as I opened the container, all I could smell was soy sauce. The sauce had no other flavor, the cashews tasted like they had been soaking in sauce for days and the broccoli was so raw I could barely chew it. I love Thai food. I am so disappointed that they no longer care about the quality of their dishes and I have no other choice than to no longer purchase food from the restaurant.