This place is above average for service and food quality is okay
Service was great and food was hot and fresh!
Love the service and atmosphere, they're so friendly and clean. Unfortunately my friend ordered Roasted beef burger, the beef wasn't hot, my deluxe burger also just little bit warm 🙁
The orange creme shake is amazing and the employees were very nice.
Got a Mogha shake at drive-thru was very good
I think I’ve had enough of this Arby’s location. About a month ago we did a mobile order and we arrived at the location and went through the drive thru, they said we can pull forward, we waited a bit for the car in front of us to get their food maybe 10 minutes and then it was our turn, they said they were out of roast beef. I was quite upset just because you could have told us 10+ minutes ago and not waste our time, then they said they couldn’t give us a refund because we did it through the app, even more inconvenient, I had to email corporate for a refund. Well then we went back there today and did a mobile order again. Went through the drive thru and this time they tell us that they are not allowed to give mobile orders at the drive thru anymore, I’m shocked…. Isn’t the whole point of making a mobile order supposed to be more convenient for both parties? I don’t see how this affects the drive thru when I ordered 10+ minutes ago, it should be ready by the time I arrive which is wasn’t and a few cars in the drive thru actually got their food before our order and then I had to wait another 10+ minutes inside. The staff seemed very immature and were groaning say things like “oh my god uggh” when they have to actually do their job. What if someone is handicap and using the app, seems like having to come inside makes it harder on the customer. I feel like you would want to try and keep less people out of the building, you would have less mess to clean up with peoples dirty shoes and such. The app even says you pick it up on the self or go through the drive thru. I’ve had enough of this Arby’s location, I’ve gave them a few chances and they just keep disappointing.
Workers just hanging around not doing anything. Excessive wait time for a pretty simple order. Never coming back to this location
Chose this restaurant for our meal today after craving Arby’s all day. Came to this location through the drive thru and the first thing we ordered was a chicken wrap, no chicken strips. No big deal, it’s only one thing right?
Wrong.
After changing the order and getting cut off by the person taking our order, mid order - “is that all?” It seemed they wanted us gone.
We pick up our food and the drink we ordered was out, no warning, no signs, nothing. So, not only did we not get the drink we wanted but they ignored us saying no ice and by the time we got home the drink was half water filled to the top with ice.
I’ve never felt like i was more unwelcome at a restaurant.
ON TOP of all this we didn’t get any silverware or any of the sauces we asked for…
If i could give 0 stars i would.
Hope this changes ASAP.
Very pleasant ,friendly ,respectful workers there. Very clean,food was excellent!!! I've been back here a few times ,always excellent.......everything!!!!!