Applebee's Grill + Bar

Bad costumer service, I took my mom to Applebee’s by vista ridge mall in Lewisville she is 71 years old with a bad hip bone, and server wants to put us on high chair, I requested him that my mom cannot sit on high bar chair , but he refused to put us on booth so mom can enjoy her dinner, very bad costumer service,

I rarely leave bad reviews, but my recent experience with this restaurant via UberEats was so disheartening that I felt compelled to share. I have always believed that customer service can make or break a dining experience, even if it's from the comfort of your home. Unfortunately, what should have been a simple request turned into a frustrating ordeal that left a sour taste in my mouth, and it wasn't from lacking garlic butter. I was looking forward to a cozy evening in with my favorite meal from this restaurant, but upon placing my order through UberEats, I noticed there was no option to add garlic butter—a small but crucial component of my dining pleasure. Believing it to be a minor oversight, I promptly called the restaurant, hoping for a quick fix. To my surprise, I was met with a response that was anything but accommodating. The person on the other end of the line, who identified himself as the general manager, flatly refused to add garlic butter to my order, citing a $1.30 charge. Money wasn't the issue—I was more than willing to pay the additional cost. However, he informed me that he couldn't process payment over the phone. When I pointed out the lack of options to add it through the app and website, I naively suggested that perhaps, given the circumstances, the garlic butter could be included as a courtesy. His reply was as cold as the missing condiment: "nothing in life is free". It was not the cost but the curt dismissal and unhelpful attitude that truly upset me. The so-called solution offered? Place a new order over the phone and drive to pick it up myself—defeating the entire purpose of using a delivery service like UberEats. This interaction was not only inconvenient but also displayed a disappointing lack of customer service skills, especially from someone who holds the title of general manager. It's unfortunate that what should have been a trivial issue escalated to a point where I am compelled to write this review. I wish I could comment on the food, but the absence of garlic butter and the distasteful service overshadowed any potential enjoyment. If you're considering ordering from here, be prepared for an inflexible service that prioritizes a rigid policy over customer satisfaction. One star is given solely because zero stars is not an option. Needless to say, I will not be returning and I suggest you take your business—and taste buds—somewhere they are appreciated.

Applebees scammed everyone with the date night pass. It was all a publicity stunt. I logged on at exactly 11am and the site immediately crashed once it came back up and I clicked buy now it said sold out.

After many years this place is always great

Last night after seeing the show we stopped in at this restaurant. We were the only couple waiting to be to seat which is strange because it took an extended amount of time before it registered that we were waiting to be ( strike one). When we were finally seated no one came to take our drink order or ask if we need it anything for more than 10 minutes ( strike two). There really wasn't a reason for this because they were less than 50 people in the restaurant with multiple servers and a manager. After waiting a while to receive our food when it came I was greatly disappointed. I ordered the all you can eat fried shrimp that was supposed to come with french fries and coleslaw. When my dinner my shrimp or undercooked because the batter was doughy. I resorted to peeling it off and just eating the shrimp with cocktail sauce. Our waiter had two large parties outside of us that seemed to dominate the night because it was like we were on a deserted island all alone in our section. We didn't even get our water and drinks refilled until right before leaving. Being that I paid for all you can eat I decided to try a different entree since the shrimp was undercooked the first. I ordered the garlic Parmesan boneless shrimp but they were so salty I couldn't finish them. So basically, I tried to get full on French fries. I asked my server for the coleslaw and he never came back with a response nor offered anything else. I asked the lady I assume was the manager and she came back to say they were out of it for the day. That was supposed to be a part of my paid for meal and since they ran out I feel something else should have been offered in it's place. Someone needs to go over procedures at this location from seating to wait staff service and or help when a server is stretched too far because this was the worst experience I've had in a very long time dining out. My husband ordered the ribeye steak that came out looking like a breakfast steak with three broccoli crowns and mashed potatoes. He said it had a decent taste, wasn't tough but was not over seasoned. Broccoli is not an expensive vegetable so why were they were so stingy, I don't know? Most restaurants give large portions of broccoli. My advice is that anyone going here late in the evening....sit at the bar because those people were taking care of. Come on now this location needs to do better.

When I arrived I waited 3 or 4 mins to be seated. Once seated it was at least 5 mins before I saw a single employee anywhere in the building.when my food did come it was missing food items.