Alia's Gelato & Café

Terrible service, older male server was rude and not friendly. This is my second time going, hoping for a better experience but received same poor service. No sampling allowed and you cannot mix flavours in a small cup (all other gelato shops in the area allow you to pick at least two). No interior decoration (very odd atmosphere) and no seating inside although there is plenty of space. Lastly, when we ordered our gelato it was already melting. The quality of the gelato was good- but the overall customer service experience is horrible which is why I will not be returning.

30ish flavors. Delicious! Lady was super friendly :)

Great ice cream however service was horrible. The lady at the front desk is extremely nice however the owner the man who served us was extremely rude. When giving service in a tourist place such as Niagara falls and people are on vacation it’s crucial to smile at the customers and be kind. I hope that the owner changes his ways and becomes more kind towards customers, staring at customers with a dead face while serving them, no thanks, or your welcomes is very bad to customer experience. I don’t want to put down a business but I wish this service was better, great ice cream though, best of luck. Especially when I came with a family of 5, as a business treating the customers like you don’t want them is not good

Best Service

Hands down the best gelato at Niagara on the lake. You need to walk a bit further down from the clock tower and the surrounding touristy area to find this place, but the walk is worth it. The rum and raisin is my personal favorite, but we loved all the flavors that we tried. The lady behind the counter is very friendly and offers free samples of as many flavours as you like.

The best gelato. We loved it❤️

Excellent salted caramel gelato.