TGI Fridays - Royal Exchange Manchester

Waited 30 mins in an empty restaurant to get asked for a drink. We both had a main and 2 drinks, £83.70. Food portions are tiny, about half what they used to be. Side order was cold, waitress looked like we had killed her cat when we had the audacity to say it was cold… nobody asked if we enjoyed the food. Always liked going to TGIs and have been in this restaurant a few times. Avoid unless you want to be robbed and starved.

awful everyone served drinks, still waiting for my coffee 20 mins later. Had to get up and ask and was told coffee machine being cleaned, at least inform the customer. Food served still no coffee and two of the four meals were poor compared to previous visits.

"I would give TGI Friday's zero stars if I could. The food was an absolute disaster—tasteless, overcooked, and served with a side of disappointment. Save yourself the agony and dine elsewhere unless you enjoy culinary atrocities."

I usually give places the benefit of the doubt, and try to write positive reviews, however there is no excuse for this embarrassing, pathetic establishment. First of all we were told we would need to wait 30 minutes for a table, which was perfectly fine, but then one hour later we were still waiting and had to prompt them to be seated. We then sat at the table for a further 30 minutes before our order was taken. Meanwhile, there was a pathetic excuse of a live musician, butchering songs in the background. Finally, the severely overpriced food arrived (seriously, how can you justify £30 on a shoddy burger and fries, crazy) and it was average at best I'd say. One positive was the lady who served us, was a really nice person and you can tell she was under a lot of stress. All in all, I highly doubt I'll ever visit another TGI Friday's again in my life, this one visit has put me off completely. And please, TGI's Manchester, spend some of those obscene profits you must be making on £30 pound burgers and hire some more staff, you're killing them. Pathetic establishment.

Really bad service!

During our recent visit to TGI Friday, we had anticipated a lively and enjoyable dinner, having made our reservation in advance. However, upon arrival, we were met with an unexpectedly bustling atmosphere that led to an initial delay in being seated, marking the start of a series of missteps that evening. The restaurant’s vibrant energy seemed to overwhelm the ordering process, which was prolonged and, unfortunately, our food order was inaccurately fulfilled not once, but twice. This added a layer of frustration to our dining experience. Additionally, it was noticeable that some members of the staff appeared to be struggling with the demands of such a busy shift. Their energy did not match the fast-paced environment, which perhaps contributed to the errors and delays we encountered. In light of these issues, the manager stepped in to offer an apology and attempted to make amends by providing our starters free of charge, along with a 25% discount on the remainder of our bill. This gesture was appreciated and demonstrated an effort to rectify the situation, showcasing the management's understanding and customer service commitment. Despite the manager's attempts to smooth over the experience, the evening did not meet our expectations for a TGI Friday dining experience. While the compensatory measures were fair and acknowledged the inconvenience we faced, it's with some disappointment that we conclude we are unlikely to return. The essence of a good dining experience lies not only in the food but also in the seamless service and atmosphere. It's unfortunate that, on this occasion, TGI Friday fell short of delivering that combination. It serves as a reminder of the challenges restaurants face during peak times and the impact it can have on customer satisfaction.

Good live music, very slow service and absolutely discusting food. Multiple people around us complaining about the food, manager was courteous and understanding but it dosnt excuse the cold horrible food that was put in front of us.

OK so I wasn't expecting too much as we did just call in to 'grab' food but felt compelled to review. We visited the Manchester Exchange Square branch on St Patrick's day. The actual food was great, presentation was lacking on the potato skins sharer, they were literally just thrown into a bowl, not really a great amount for a sharer and not even a bit of spring onion to garnish. The service let the whole experience down, we both ordered ultimate ribs, me the half rack and my husband full. When they came it was pretty obvious my husband's weren't ultimate and were baby back. We did get the bill amended accordingly but only due to us noticing and asking. Getting the attention on staff was difficult. On more than 1 occasion I noticed someone, who seemed to be supervising, asking other staff to stop 'standing around chatting' and checking the customers. On another occasion she prompted staff to clear plates in an area. I really did feel for her as she was clearly needing to push a lot of the staff to actually do the job they were being made for. Food good, service not great at all.