I tried Potbelly toasted Italian sub.
Everybody working at this store do an amazing job. Friendly fast and accurate.
We love Potbelly so much. This location was super clean, the service was great and the workers were very friendly. And of course the food is always fantastic. 10/10
The last like 5 times I’ve gone here they were only accepting online orders. Extremely annoying and bizarre. I’ve never seen a restaurant do this.
The food is good. The customer service leaves a lot to be desired. The employees have a habit of using the same gloves for food and money. It is a health issue. It was brought to the employee's attention, and she acted like it was a nuisance to change gloves and remake the sandwich.
Black female working on 246 pm on 19th is beyond rude!! Also refusing to give her name. I asked her for light peppers and she said this is light.. so I asked for some to be removed and she said OKAYYYYYY!!!! She literally shouted at me with a huge attitude and threw the peppers and half the ingredients in the trash very aggressively. She should be fired.. this is not normal or even close to minimal customer service. This needs addressed immediately. This behavior belongs in the back end of things where she has no contact with people until she gets help for her behavioral problems.
I love potbelly sandwich!!!