LOCAL Public Eatery Kitsilano

I encountered an unsatisfactory experience with the waitlist system at this pub. Despite being told to expect a 30-minute wait, we decided to explore the area nearby. When notified that our table was ready, the system failed to ask for confirmation or inform us of a time limit to claim our table. We returned within 8 minutes, only to be overlooked for an additional 3 minutes. Upon addressing our arrival with the host and showing the text message received 11 minutes prior, I was met with a dismissive response indicating their busyness and a suggestion to rejoin the waitlist. At this point, we chose to leave. Having frequented this establishment due to its convenient location and never encountering problems before, this experience was particularly disappointing. With over 15 years of experience working in high-end venues and a frequent patron of various establishments, I have never encountered such an issue. This lack of consideration for guests' time and the inefficient waitlist management is unacceptable.

I’ve been a local at this venue for years and live right down the street. I left my AirPods on the table a while I was there doing work and popped back a couple hours later when I realized I had left them to see if anyone had found them. the manager took a cursory look in the host stand and just said “sorry, I don’t see them here”. He wouldn’t even take the time to ask any of the other staff if they had seen them. Brutal.

Very kind staff and great views!

Best burger I have had~ juicy, fresh ingredients and friendly staff's in the building!!!

As an indivual who works in the industry, it was truly really nice seeing how the restaurant is held by their amazing servers like Rachel and management who we spoke to personally. You guys are killing it :) I’m so glad to see a local bar like this run so amazingly! Rachel you an amazing server and please come back to the restaurant i told you about and free food/drinks on me! Excellent service, excellent food and ABSOLUTELY THE BEST DRINKS! ❤️

Best happy hour. Great service and vibes.